Please read the following important terms and conditions before you purchase any codes for digital games and/or content through this website.


1. General

1.1. These terms and conditions (“Terms”) govern the sale and provision of access codes to digital content by Inateus LTD, a private company registered in the United Kingdom with company registration number 15833587, whose registered office is located at 128 City Road, London, United Kingdom, EC1V 2NX (“Inateus”, “we”, “us”, “our”). These Terms apply to transactions conducted through the website www.inateus.com (“Website”).

1.2. Our Website offers a variety of digital content, including downloadable game titles and other downloadable materials (“Content”). Through the Website, we sell official keys provided by the publisher and/or developer of the respective Content (“Developer”), which enable the user to unlock, access, and download the Content from the Developer’s platform (“Code(s)”). It is important to note that we are neither the Developer of the Content nor do we own or operate the Developer’s platform. In addition to these Terms, your use of the Content and the Developer’s platform may be subject to the Developer’s end user license agreement and other applicable terms.

2. How to contact us

2.1. For any inquiries or support related to our services, please contact us via email at support@inateus.com. Our team is available to assist with any questions or issues you may have, ensuring a prompt and satisfactory resolution.

2.2. In the event that we need to get in touch with you, we will use the email address listed in your User Account (defined in section 3.1) settings.

3. About you

3.1. To purchase Codes from us via the Website, you must maintain a valid user account on the Website (“User Account”), possess an acceptable payment method, and be authorized to use that payment method (e.g., it must be in your name or you must have permission to use it). Additionally, you need a mobile device, computer, television, smartwatch, or another supported device (“Device”) capable of accessing and downloading the Content. It is your responsibility to keep your User Account details confidential and not to disclose them to any third parties.

3.2. If you are legally classified as a minor in your country, you must obtain consent from a parent or legal guardian to purchase Codes from us and to agree to these Terms.

3.3. Certain Content may have age restrictions, and Codes for such Content will not be sold to individuals who do not meet the required age, as recognized by us. You must adhere to any age limitations that apply to the purchase and use of Content. If you are a minor according to the laws of your country, it is your responsibility, along with your parent or legal guardian, to ensure that you purchase only age-appropriate Content.

4. Your Device and Data Management

4.1. Prior to placing an order, it is essential to verify that your Device meets the necessary hardware and software specifications required to access and download the Content. For detailed information on the minimum and recommended requirements, please refer to the Developer’s website.

4.2. You are responsible for any charges incurred from third parties, such as internet service providers and mobile carriers, associated with your use of the Website, including the purchase of Codes and the downloading and access of Content. Be sure to review the file size of the Content carefully, as exceeding your data limit may result in additional costs beyond your initial expectations.

5. Your Privacy and Personal Data Management
 
5.1. Any personal data you provide will be handled in accordance with our Data Policy. This policy outlines the types of personal data we collect, the purposes for which we collect, store, use, and share this information, and your rights regarding your personal data. Data Policy could be found at https://www.inateus.com/en/data-policy.

6. Essential Information

6.1. We exclusively sell Codes for Content that you can download to your Device from the Developer’s platform. Each Content listing on the Website includes key details such as the version or edition of the Content, which may not be the latest release, information about the base game title to which the Code and Content pertain, and instructions on locating the Developer’s end user license agreement. Please note that images of Content on the Website are for illustrative purposes only and may not accurately depict actual gameplay; descriptions may include video and still images that do not reflect the final product.

6.2. Following your purchase of a Code for specific Content, you may reach out to the customer support as detailed in section 2.1, for any support-related inquiries.

6.3. We do not offer upgrades or updates for Content after you purchase Codes from us, nor do we inform you if the Developer releases any upgrades or updates. The Codes you purchase solely grant access to and the ability to download the Content. They do not entitle you to any updates, upgrades, new releases, or new versions of the Content unless provided by the Developer in accordance with their end user license agreement or other agreements. Typically, additional payments are required by the Developer for such updates or new releases.

7. Our Agreement with You

7.1. Applicable Terms. By purchasing any Codes through the Website, you enter into an agreement with us for the provision of Codes that enable access to and downloading of Content from the Developer’s platform. This agreement will be governed by the following terms:
  7.2. Language and Filing of agreement. These Terms may be available in languages other than English. Please note that the details of this agreement will not be filed with any relevant authority by us.

7.3. Specific Terms for Certain Content. While we sell Codes for accessing and downloading Content, we are not the Developer of the Content. It may be necessary for you to visit the Developer’s platform to verify your Code (see section 8) and download the Content. In addition to the terms outlined in this agreement, you must adhere to the Developer’s end user license agreement and any other relevant terms related to their Content and platform. For these specific terms, please visit the relevant Content webpage and review the details before making your purchase.

8. Accessing Your Code and Content

8.1. Using Your Code. After clicking the ‘Checkout’ button (refer to section 9.1) and receiving the Confirmation Email (see section 9.3), you can access your Code through your User Account, unless you have placed a pre-order (see section 9.5). You will be prompted to use your Code to access and download the Content from the Developer’s platform. Typically, you will need to visit the Developer’s platform to verify your Code and obtain the Content. The Code will be deemed “used” once it has been successfully accepted and validated on the Developer’s platform.

8.2. Responsibility for Delays Beyond Our Control. If external factors affect your ability to access and download Content, such as issues with our Website or related systems that are beyond our control, we will make reasonable efforts to inform you of the anticipated resolution time or mitigate the impact of the delay. However, we will not be liable for delays caused by such events. If a significant delay is anticipated, you may contact us to terminate the agreement and request a refund for any Code you have paid for but have not received (see section 12 below).

8.3. Account Suspension or Closure on the Developer’s Platform. We are not liable for any inability to use a Code or access the Content if your access is restricted, blocked, or terminated due to a ban (temporary or permanent) imposed by the Developer. In such cases, we will not refund the price paid for any Code.

9. Purchasing from Us

9.1. Placing an Order. To place an order for a Code for specific Content, log into your User Account, select the desired game title or digital content, choose any available editions or features, and click the ‘Checkout’ button. Review your order summary, confirm your acceptance of these Terms, select your payment method, and click the ‘Checkout’ button. Ensure you review and correct any errors on the Website before finalizing your order. Please note that clicking the ‘Pay’ button does not constitute acceptance of your order. We will send you a Confirmation Email (see section 9.3) once your order is accepted.

9.2. If We Cannot Accept Your Order. We reserve the right to decline your order. Should this occur, we will notify you of our inability to process your order, which may be due to one or more of the following reasons:
 
9.3. Acknowledgement and Acceptance of Your Order. Upon acceptance of your order, we will send a Confirmation Email to confirm this. At this point, a legally binding agreement will be established between you and us, and the performance of the agreement will commence.

9.4. Access to Your Code. Once we accept your order and you receive the Confirmation Email, you can access the Code for the relevant Content through your User Account. The Confirmation Email will not contain the Code; you must retrieve it from your User Account. For details on how to use your Code to access your Content, please refer to section 8 above.

9.5. Pre-orders. You may place a pre-order for Codes for unreleased Content. The process for pre-orders is similar to that described in section 9.1. We will send a Confirmation Email upon acceptance of your pre-order, and payment will be processed on our behalf. Your Code will not be available until the Content is officially released by the Developer. We will notify you via email when your Code is accessible in your User Account. You may cancel your pre-order by sending a clear cancellation request to support@inateus.com up until we notify you that your Code is available. After this point, cancellation rights will be subject to sections 12.2 and 12.3 or other provisions in this agreement. If the Codes are withdrawn from sale before general release or if the price changes before release, we will cancel your pre-order and issue a full refund.

9.6. Unusual Activity. Occasionally, we may need to refuse or cancel an order or suspend a User Account, even if the order was previously confirmed, due to unusual activity. If you believe an error has been made, please contact our customer service team (see section 2.1).

10. Pricing and Payment

10.1. Finding the Price for Codes. The price for Codes is displayed alongside the specific Content on the order pages when you place your order. If VAT applies, the displayed price will include VAT at the applicable rate. Prices do not cover mobile data costs or other charges imposed by your mobile communications provider. Please note that pricing and availability of Codes are subject to change at any time before purchase.

10.2. VAT Rate Changes. Should the VAT rate change between the date of your order and the date we supply the Content, we will adjust the VAT amount you pay accordingly, unless you have already fully paid for the Content before the VAT rate change takes effect.

10.3. Payment Methods. We accept most major credit and debit cards, as specified during the payment stage of the online order process. All payment cards must be authorized by the relevant card issuer or payment processing provider. We may offer various payment methods in addition to card payments to facilitate your purchase. You must comply with the terms and conditions of any payment processing provider you use. We may add or remove payment methods at our discretion. 

10.4. Security. We use encryption to ensure the security of your payment information. However, we are not liable for any loss or damage resulting from unauthorized access to your information by third parties, provided we have not been negligent or in breach of our Data Policy or applicable laws.

10.5. Errors in Pricing. If an incorrect price or product information is published, we will notify you as soon as possible by email. You will then have the opportunity to either reconfirm your order at the correct price or with accurate information, or to cancel it. If we do not receive a response from you, we will treat the order as canceled. If you cancel and have already made a payment, we will issue a full refund. 

11. Content Usage Permission 

11.1. Content License. Upon purchasing a Code in accordance with these Terms, you do not acquire ownership of the relevant Content. Instead, you are granted a license by the Developer to use the Content, as outlined in the Developer’s end user license agreement. This license allows you to use and enjoy the Content according to the terms set forth by the Developer.

11.2. Rights Reserved. Except for the usage rights expressly granted under section 11.1, you do not obtain any ownership or other rights in the Content or any copies thereof. All rights, titles, and interests in the Website, the Code, and the Content not explicitly granted to you under these Terms are reserved. Your use of the Content is further governed by the additional terms and conditions specified in the end user license agreement with the Developer.

11.3. Restrictions. The Code you purchase is for your personal use only. While you may use it globally, you must comply with local laws, the terms of this agreement, and the Developer’s end user license agreement. The Content is non-exclusive and may be offered to other users by the Developer. It may be used on only one Device and cannot be copied except for a reasonable number of necessary backups. You are prohibited from altering, reverse-engineering, decompiling, or attempting to extract the source code from the Content, except as permitted by law. The Content may not be combined with, merged into, or used within any other computer program, nor can it be distributed or sold to third parties. The Content does not include updates, upgrades, new releases, or new versions. Additionally, any proprietary markings such as copyright (©), registered trademark (®), or unregistered trademark (™) must not be concealed, altered, or removed.

12. Your rights to end the Agreement 

12.1. Termination Due to Our Actions. You may terminate the agreement with us immediately and be entitled to a full refund for any Code not yet provided, and potentially additional compensation, if one of the following circumstances applies:
 
12.2. Right to Cancel. You may cancel your order for Codes within 14 days of receiving our Confirmation Email.

12.3. No Right to Cancel After Code Validation. By purchasing a Code and using it to download Content, you consent to the immediate execution of this agreement and forfeit any statutory right to withdraw or cancel. As a result, once you use your Code, you are not entitled to a refund.

12.4. Notification of Cancellation. To terminate the agreement, you must clearly announce your intention to cancel. You can submit your cancellation request by contacting our support at support@inateus.com.

12.5. Refund Process. If you are eligible for a refund under:
 
We will process the refund using the original payment method (unless otherwise agreed) within 14 days of receiving your cancellation notice or request for a refund. 

13. Our rights to end the Agreement

13.1. Conditions for Termination. We reserve the right to terminate the agreement for Codes at any time by notifying you via email if:
 
13.2. Consequences of Termination. If we terminate the agreement:
 
13.3. No Court Order Required. You and we agree that no court order is necessary to effectuate the termination of this agreement if such termination is carried out in accordance with its terms.

14. Nature of Codes and Content

14.1. You may have specific legal rights regarding the Codes and the associated Content, such as ensuring they are of satisfactory quality, fit for purpose, and accurately described. We will adhere to relevant consumer protection laws when providing Codes. While we strive to ensure that Codes are free from defects, viruses, and other harmful elements, we do not guarantee compatibility with third-party software or hardware unless explicitly stated on the Website. You acknowledge that the Code and/or Content may contain minor errors or bugs.

15. Defective Codes

15.1. Upon receiving access to a purchased Code, you should promptly verify its functionality and performance. If you identify any errors or defects, you must notify us as soon as reasonably possible.

15.2. To address issues with a defective Code, please contact us using the details provided at the top of this page if you wish to request a replacement or a refund.

15.3. To minimize the risk of defects, you should:
 
15.4. You agree to cooperate with us in investigating any potential issues with the Code that may be related to your Device, including hardware, software, or network connections.

16. Limitations of Our Responsibility

16.1. If we breach these Terms, we are liable for loss or damage that results directly from our failure to fulfill this agreement or from our failure to exercise reasonable care and skill. However, we are not liable for any loss or damage that is not foreseeable. Loss or damage is considered foreseeable if it is clear that it will occur or if both parties were aware of the possibility at the time the agreement was formed, for instance, if it was discussed during the sales process.

16.2. We do not exclude or limit our liability in any situation where it would be unlawful to do so. This includes liability for death or personal injury resulting from our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; and for any breach of your legal rights concerning the Codes.

16.3. If defective Codes we supply cause damage to your device or digital content due to our negligence, we will either repair the damage or provide compensation. However, we are not liable for damage that could have been avoided by following our or the Developer's advice on applying free updates or for damage caused by failing to adhere to installation instructions or not meeting the advised system requirements.

16.4. Our Codes are intended for personal and domestic use only. We accept no liability for any loss of profit, business interruption, or loss of business opportunity resulting from the use of our Codes for commercial, business, or resale purposes.

16.5. Inateus LTD is not affiliated with Valve Corporation. Valve Corporation has no responsibility for the content on Inateus LTD website.

17. Other important terms

17.1. Transferring Rights: We may transfer or assign our rights and obligations under these Terms to another organization. You may only transfer your rights or obligations under these Terms to another person with our written consent.

17.2. Severability: Each section of these Terms functions independently. If any court or relevant authority deems any section or part of these Terms unlawful, the remaining sections will continue to be in full force and effect.

17.3. Enforcement Delays: Even if we delay in enforcing these Terms, we can still enforce them later. A delay in insisting that you fulfill your obligations under these Terms, or in taking action against you for a breach, does not waive our right to enforce these Terms at a later date.

17.4. Rights and Remedies: The rights and remedies provided under these Terms are in addition to, and do not exclude, any rights or remedies available under applicable law.

17.5. Governing Law: These Terms are governed by United Kingdom law. Any disputes will fall under the jurisdiction of the United Kingdom courts. This section does not limit or exclude any mandatory consumer protections applicable in your country of residence.

17.6. Time References: All references to time are based on the Gregorian calendar.

18. Terms and Conditions Updates

18.1. We reserve the right to update, modify, or replace any part of these Terms and Conditions at our sole discretion by posting updates on our website. Please review these Terms each time you place an order for Codes to ensure you agree with the current Terms, as any updates will apply to all future purchases. Changes made to these Terms after we accept your order will not impact that particular order.